DELIVERY A delivery charge is applied to orders, the amount varies depending on location. In order that the delivery process is completed successfully it is the responsibility of the customer to check measurements to all access areas (stairs, doorways, etc). We are unable to refund orders which cannot be delivered due to access restrictions or do not fit into the intended room. Although every effort is made to get your furniture to you in perfect condition, on rare occasions damages do occur. You will be asked to sign a note on delivery so please check your furniture over thoroughly when it is delivered – your signature constitutes acceptance of the items. Any damage or defect must be noted on the delivery paperwork when the goods are accepted. We cannot be held responsible for information which has not been noted on this paperwork.
INTERNATIONAL DELIVERY At this time unfortunately we are unable to ship overseas.
RETURNS More often than not goods have been finished to your bespoke specifications so goods are only refundable if damaged or faulty. Once an order has been confirmed and is in production it cannot be cancelled. In order to meet your expectations we do our best to provide full details and photographs on our website, provide samples and are always available for advice. Please do keep in mind that all our goods are handmade from solid wood, a natural product, so there may be slight variances.
DISCLAIMER Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere.
INTELLECTUAL PROPERTY All content, design and photography contained within www.againstthegrainuk.com belong exclusively to Jim Black and www.againstthegrainuk.com. None of the content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission from us. Any infringement of these rights will be treated seriously.
PRIVACY In order to function efficiently www.againstthegrainuk.com needs to collect a limited amount of information from its customers. We are committed to ensuring that any personal information collected is kept private and protected in accordance with the Data Protection Act 1998. Your information may used occasionally by us to market certain products and services but you will be given the opportunity to opt out of such mailings. We do not collect or capture any of your financial data or sensitive information without your explicit consent. If you are at all unsure about the personal and account information we are holding in your name please contact us and we will be happy to discuss any concerns with you.